Deleting your account

Last updated: August 20, 2026

You can delete your The DM Screen account yourself, from inside the app, at any time. You do not need to ask us and you do not need a reason. This page describes what that does, how long it takes, and what to do if you cannot get into your account to start it.

Deleting it yourself

This is the route we recommend, and it is three steps:

Open the account menu (your name or the gear icon, top right) and choose Delete my account. It is also on the Settings page, in the Delete account section.
Read what the dialog says goes and what stays, then type DELETE to confirm. The button will not enable until you do, on purpose.
That is it. We schedule the deletion, cancel any subscription, sign you out on every device, and email you the date.

The 14 day wait, and how to call it off

Nothing is deleted immediately. The deletion runs 14 days after you confirm it, and until then nothing in your account has been touched. That window is there because account deletion is the one action in the product that cannot be undone, and because an account taken over by somebody else should not be destroyable in a single session.

To call it off, sign back in during those 14 days. You will land on a page that tells you the scheduled date and offers a single button to cancel the deletion. Cancelling asks no questions and requires no typed confirmation: undoing something destructive should never be as hard as doing it.

After the 14 days pass, the deletion runs on its own within a day and cannot be reversed. There is no backup we can restore you from afterwards, which is the point of a real deletion rather than a hidden flag.

If you cannot sign in

Email support@mycenastudios.com from the address on the account and ask us to delete it. Say the email address the account uses. We will confirm the request and complete it within 30 days, as our Privacy Policy commits us to.

We ask you to write from the account address because it is the only check we can make. We will not delete an account on the word of somebody who cannot demonstrate they hold it, and if you have lost access to that mailbox as well, say so and we will work out what else you can show us.

What gets deleted

Everything of yours. Specifically: your login and profile, your campaigns and everything inside them (characters, NPCs, monsters, encounters, maps, journal entries, lore, factions, dice history), your character and homebrew libraries, your uploaded images, your saved preferences, and your session history. The account itself is removed from our authentication system, so the email address is free to be used again.

What we keep, and why

Billing records, for up to 7 years. Tax and accounting law requires a business to keep a record of its transactions, so a purchase you made survives your account. What survives is the amount, the plan, the date and the payment processor’s own reference. Your name, your email address and your user ID are not in it: the record is stripped of anything identifying before the rest of your account is destroyed, and what links two purchases to the same former customer is a one-way hash rather than anything that points back at you.
Content you contributed to somebody else’s campaign. If you played in a campaign another person runs, the material inside it belongs to that campaign and stays with it, with your ownership of it removed. Your own campaigns and everything in them go.
Server and security logs, for 30 to 90 days, on the normal schedule described in our Privacy Policy, unless one is tied up in an active security investigation.

Subscriptions

Confirming a deletion cancels an active subscription at the same time, so you are not billed again while the 14 days run. A subscription bought through an app store is cancelled through that store’s own subscription settings; deleting your account here does not by itself end a store subscription, and you should cancel it where you bought it.

Questions

Write to support@mycenastudios.com. A question about what happens to a particular thing is a fair question, and we would rather answer it before you press the button than after.